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Customer Service Representative

Peterborough, Ontario
Job Type Temporary
Job ID 16870
Number Of Positions 1
Salary $17.00
Job Description

Our client is looking for a Customer Service Representative for their Peterborough, Ontario location. 

This will be a 4 month contract with the possibility of an extension. 

Candidate must be comfortable with pets 

Will have to work until 7 pm some evenings

Starting rate is $17 per hour

Work with a great team

The Role and responsibilities:

We deliver to thousands of homes each week in Toronto and the surrounding area.  Our Administrative and Customer Service team works in Peterborough.  We’re well known for the way we treat our customers (we have hundreds of reviews online and on Facebook – they’re all amazingly good).   Our customers are all super nice people.  In this role you’ll get to communicate with them each day.

 

We have a small group of very nice – and super smart – people that you’ll be working with each day (there’s usually 6-7 of us engaging and communicating with customers at any given time throughout the day).  The position consists (after the initial training) mainly of the following: 

 

  • Responding to customer enquiries via email (and phone)
  • Signing up new customers (no cold calling)
  • Helping to determine where problems occur
  • Updating customer accounts and preferences
  • Providing customers with information about our farms and produce
Requirements

The perfect candidate will be/have:

  • Office experience
  • Computer literate (quick and very comfortable with computers)
  • Excel proficiency an asset
  • Strong ability to multitask
  • Problem solver
  • Logical/analytical
  • Detailed oriented
  • Proactive
  • Interest/knowledge in organics/environment/local food an asset
  • Positive, naturally happy
  • Must love animals (we have office pets)

What’s In It For You:

  • You’ll be a very important point of contact for our wonderful customers, engaging and communicating with them every day.
  • You’ll be joining a thriving business driven by an experienced leadership team who have built successful businesses.
  • You’ll be joining a team of talented, fun people who take pride in supporting the Local Food System one crazy fresh produce basket at a time.

Things You Should Know

  • You will work approximately 25-35 hours per week on a 4 month contract with the potential for an extension  
  •  Some evenings (until 7pm) and weekend work will be required.   
  • Starting rate is $17.00/hr and we offer staff pricing on all our organic produce and food.   

If you have the skills and experience that we are looking for to be successful in this role please submit your resume to [email protected] or fax to 905-231-3860

We are an equal opportunity employer

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