Warranty Specialist

Oakville, Ontario
Job Type Temporary
Job ID 16662
Salary $0.00
Job Description
  • Warranty fleet campaign support and tracking. Ensure designated proprietary campaigns are supported with the material issuance, repair support. Track and report monthly on campaign status.
  • Administration of customer requests for warranty consideration for Regional and Commercial programs. 
  • Assist with the warranty adjudication process in conjunction with other team members comprising of Engineering, Technicians, Quality, Procurement, Customer Administration, and others.
  • Review and analyze Customer Warranty repair requests/claims to ensure compliance with the contract terms and conditions and for accuracy and relevance of information provided to properly adjudicate warranty.
  • Preparation and release of Warranty Orders and Credit Memos 
  • Liaison with the customer and explain both verbally and in writing the results of the warranty investigation 
  • Assist in the negotiation with customers with regards to warranty disputes and cost approvals 
  • Manage and maintain customer status reports and respond to inquiries in a timely fashion 
  • Administer Warranty Findings Reports from supplier 
  • Evaluate Customer contract warranty compared to supplier warranty and ensure that claims are flowed to suppliers where applicable.
  • Manage the Warranty Workflow tool including enhancements and closure items.
  • Enter Warranty Work Flow Claim for verified contractual claims Maintain warranty business metrics
  • Assist in the weekly analysis of Warranty cost data 

Other duties to support the Aftermarket Team may be assigned on an as-needed basis. 

Requirements
  • University Degree, preferably in Business Admin., Contracts Administration or a technical discipline.
  • A minimum 3 years' related experience Customer/Warranty Administration in Aerospace Repair and Overhaul/Manufacturing or a similar industrial manufacturing/servicing environment.
  • Proven negotiation & problem-solving skills as well as excellent written and verbal communication skills are required.  
  • Candidate must possess excellent math skills and display a proficiency in Microsoft Office software such as Excel, Word, PowerPoint, Access as well as SAP
  • The successful candidate must meet all requirements under the Canadian Controlled Goods Program (CCGP).

Please e-mail resume to paul@winterstaffing.com

 

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