Customer Service Representative

Milton, Ontario
Job Type Permanent
Job ID 16823
Job Description

Our client is a manufacturer of metal enclosures. They are looking for an experienced Customer Service Representative to service their customers.

Location: Milton, ON

Shift-Day Shift Monday to Friday

Pay Rate-$42,000-$50,000  

  • Provide customer service support, handle incoming calls, emails and inquiries and process/oversee orders.
  • Daily order processing, verify credit and acknowledging ship dates, invoicing and shipping.
  • Phone and email communication with customers, regarding product/account information, back orders, order status, and company policies.
  • Organize and expedite shipments while planning for most economical and fastest route.   Works closely with production to coordinate daily shipments and advises shipping of priorities.
  • Maintain company database information as well as quote and customer feedback logs.
  • Process return authorizations by issuing R. A’s, following up on merchandise, preparing invoices for repair and return or issue credits where applicable.
  • Work closely with Sales, Operations and Finance.
  • Process Visa/Mastercard transactions.
  • Coordinate inbound and outbound freight as needed; prepare waybills, customs documents, maintain log for traffic, courier entries and reconcile freight bills.
  • Support sales staff and provide general clerical work and assist with client accounts as required.
  • Work with production regarding product availability, inventory of stock orders, coordinating ship dates etc.
  • Assist with inside sales: cold calling, selling to dealers and following up on leads as required
  • Assist with year-end inventory.
  • Reception coverage and visitor sign in procedures.


  • College or University Degree.
  • Minimum 5 years of Customer Service experience in a manufacturing environment.
  • Experience in a team environment; working well with others, demonstrating strong leadership and people skills.
  • Excellent communication and interpersonal skills required.   Pleasant telephone manner.
  • Possess good judgment and able to solve customer issues and disputes in a professional and pleasant manner.
  • Strong organizational and planning skills.
  • Ability to handle multiple tasks and demands and work in a fast-paced environment.
  • Ability to address customer issues and disputes.
  • Good computer skills in Word, Excel and PowerPoint, Outlook and knowledge of MRP Systems is an asset.
  • Willingness to grow in the job and department.
  • Working Knowledge of transportation and customs documentation.
  • Familiar with ISO Quality Standards.
  • Team player willing to take on tasks to meet and exceed customer expectations.
  • Knowledge of transportation, customs documentation.

If you have the skills and experience that we are looking for to be successful in this role please apply online, email or fax your resume to Aneezah Dhir.

fax to 416-495-8487

We are an equal opportunity Employer

Apply Online