Winters Technical Staffing Sets Accessibility Standards for Customer Service

Winters Technical Staffing is committed to ensuring the independence, respect and dignity when servicing people with disabilities. We are also committed to giving people with disabilities the same opportunities to access our services and allowing them to benefit from the same services, in the same place and in a similar way as other customers.

Assistive Devices

We will ensure that our staff is trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our goods or services.

Communication

We will communicate with people with disabilities in ways that take into account their disability. We will train staff who communicate with customers on how to interact and communicate with people with various types of disabilities.

Service Animals

We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public. We will also ensure that all employees, volunteers and others dealing with the public are properly trained in how to interact with people with disabilities who are accompanied by a service animal.

Support Persons

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises. At no time will a person with a disability who is accompanied by a support person be prevented from having access to his or her support person while on our premises.

Notice of Temporary Disruption

In the event there is a disruption of services or facilities for customers with disabilities we will notify them promptly of the reason, the anticipated length of the disruption, and alternative facilities, if available. Notices may be posted at our offices at reception.

Training For Staff

We will provide on-going training to our employees who deal with the public. This training will include:

• An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirement of the customer service standard
• Winters’ accessible customer service plan
• How to interact with people using assistive devices
• How to communicate with people with various disabilities
• How to use any devices, if provided by Winters, in assisting people with disabilities
• What to do if a person with disabilities is having difficulty accessing Winters services
• Staff will be trained when changes are made to our customer service plan

Feedback Process

Customers who wish to provide feedback on the way, Winters provides goods and services to people with disabilities may do so in writing, via email or by phone to. All feedback will be directed according to the nature of the issue raised.